Man with Van Brompton Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Brompton provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company who requests or purchases services from Man with Van Brompton.

Company means Man with Van Brompton, the provider of removal and related services.

Services means any transportation, removal, packing, loading, unloading, delivery, waste removal, storage assistance, or related services supplied by the Company.

Vehicle means any van or other vehicle used by the Company to carry out the Services.

Goods means any items, property or belongings of the Client that are handled, transported or otherwise dealt with by the Company in the course of providing the Services.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

2. Scope of Services

The Company provides man and van removal services, including local and regional moves, collection and delivery of items, small office and domestic removals, and related assistance such as loading and unloading. Services are provided subject to availability of vehicles and personnel and subject to these Terms and Conditions.

The Company may refuse, at its sole discretion, to transport or handle Goods that are hazardous, illegal, unsafe, excessively heavy, or otherwise unsuitable for carriage in the Vehicle.

3. Booking Process

3.1 Bookings may be made by the Client through any communication method accepted by the Company at the relevant time.

3.2 At the time of booking, the Client must provide accurate and complete information, including:

(a) collection and delivery addresses; (b) dates and times; (c) description, volume and approximate weight of Goods; (d) details of access issues, such as stairs, restricted parking or narrow entrances; and (e) any special handling requirements.

3.3 The Company will provide an estimate or quotation based on the information supplied. The Client acknowledges that any quote is based on the accuracy of the information provided and may be revised if the actual work differs materially from the description given.

3.4 A Booking is only confirmed when expressly accepted by the Company. The Company reserves the right to decline any Booking without giving a reason.

4. Pricing and Estimates

4.1 Prices may be calculated on an hourly rate, a fixed price, or a combination of both, as advised by the Company at the time of booking.

4.2 Unless otherwise stated, quoted prices do not include parking charges, congestion or clean air zone charges, tolls, ferry costs, customs fees, or any third-party charges. Such costs, where incurred, shall be payable by the Client in addition to the quoted price.

4.3 Where pricing is based on an hourly rate, time is charged from the agreed starting time or the arrival of the Vehicle at the collection address, whichever is later, until completion of the Services at the final destination, including any waiting time caused by the Client or third parties.

4.4 The Company reserves the right to amend an estimate or quotation if:

(a) the Client changes the Services or the dates or times required; (b) additional Goods are included or access conditions are different from those described at the time of booking; (c) delays are caused by circumstances beyond the Company’s control; or (d) costs such as fuel, tolls, congestion charges or other expenses increase before the date of the move.

5. Payments and Charges

5.1 The Client shall pay the Company for the Services in accordance with the agreed price and payment terms. Payment methods accepted will be advised by the Company.

5.2 The Company may require a deposit or full payment in advance to secure a Booking. Any such requirement will be communicated at the time of booking.

5.3 Where payment is due on completion of the Services, the Client must pay immediately upon completion, before the Vehicle leaves the final destination, unless alternative arrangements have been agreed in advance.

5.4 If payment is not made when due, the Company may charge interest on the overdue amount at the maximum rate permitted by law, accruing on a daily basis until payment is received in full.

5.5 The Client is responsible for all charges properly incurred in the provision of the Services, including any additional waiting time, extended labour, extra mileage, or third-party costs, even if such charges were not originally quoted.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a Booking by giving notice to the Company. Any cancellation or amendment is only effective when acknowledged by the Company.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed:

(a) cancellation more than 48 hours before the agreed start time may be made without charge; (b) cancellation between 24 and 48 hours before the agreed start time may incur a charge of up to 50 percent of the estimated price; (c) cancellation less than 24 hours before the agreed start time may incur a charge of up to 100 percent of the estimated price.

6.3 If the Client fails to be present, or to make arrangements for access at the agreed time and place, this may be treated as a late cancellation and charged accordingly.

6.4 If the Client wishes to change the date, time or scope of the Services, the Company will use reasonable efforts to accommodate the request but does not guarantee that changes can be made. Additional charges may apply for any amendments.

6.5 The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, accidents, illness, or other operational issues. In such cases, the Company will seek to rearrange the Services at a mutually convenient time. The Company shall not be liable for any losses arising from such cancellation or postponement, beyond refunding any prepayments for Services not provided.

7. Client Responsibilities

7.1 The Client is responsible for:

(a) ensuring that all Goods are adequately packed, protected and ready for transport, unless packing has been expressly agreed as part of the Services; (b) securing or removing any loose fittings, fixtures or equipment; (c) arranging suitable parking and any necessary permits or permissions for the Vehicle at collection and delivery locations; (d) ensuring that access to the premises is safe, clear and suitable for the Vehicle and personnel; and (e) supervising the loading and unloading where required and identifying any items needing special care.

7.2 The Client must not ask the Company to transport any Goods that are illegal, dangerous, inflammable, explosive, perishable (unless specifically agreed), or otherwise unsuitable for transport.

7.3 The Client shall ensure that all necessary instructions are given to the Company’s personnel and that someone is present at both collection and delivery addresses to direct the work and confirm completion.

8. Exclusions and Restricted Items

8.1 The Company will not accept responsibility for, and may refuse to handle or transport, the following types of Goods unless expressly agreed in writing in advance:

(a) cash, jewellery, watches, precious metals, or other high-value items; (b) important documents, securities, deeds, or financial instruments; (c) live animals or plants; (d) hazardous materials, including chemicals, paint, solvents, gas cylinders, explosives, and firearms; and (e) any items prohibited by law.

8.2 If any such Goods are transported without the Company’s knowledge, the Company shall have no liability for loss, damage or deterioration of those items, and the Client shall indemnify the Company against any claims, fines or losses arising from their carriage.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable waste and environmental regulations. The Client must not present for removal any controlled waste, hazardous waste or electrical items requiring special disposal, unless previously agreed with the Company.

9.2 Where the Company agrees to remove waste or unwanted items, the Client confirms that they are the owner of those items or have the owner’s permission to dispose of them.

9.3 The Company will take reasonable steps to ensure that waste is transported and disposed of lawfully at appropriate facilities. Additional charges may apply for waste disposal, recycling fees, or specialist handling.

9.4 The Client must accurately describe the type and quantity of waste or unwanted items. If additional or different waste is presented on the day, the Company may refuse to remove it or may apply extra charges.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods is limited as set out in this clause.

10.2 The Company shall not be liable for:

(a) pre-existing damage, wear and tear, or deterioration of Goods; (b) damage resulting from inadequate packing by the Client, or from the structural condition of furniture or other items; (c) loss or damage to fragile items such as glass, mirrors, ornaments, or electronics unless properly packed and labelled; (d) loss or damage where Goods have been handled or moved by persons other than the Company’s personnel; or (e) minor marks, scuffs or scratches which are consistent with normal handling and transport.

10.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the reasonable replacement value of the affected Goods, subject to any cap communicated by the Company or required by law.

10.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity or any other economic loss, arising out of or in connection with the Services.

10.5 The Client is advised to arrange appropriate insurance cover for Goods during transit and handling, particularly for items of high value.

11. Claims and Complaints

11.1 Any claim for loss or damage to Goods must be notified to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Client should provide details of the Goods affected, the nature of the damage or loss, and any supporting evidence.

11.2 The Company will investigate any properly notified claim and may request further information or evidence. The Client shall cooperate with any such investigation.

11.3 Complaints regarding the standard of the Services should be raised as soon as possible so that the Company has an opportunity to address them promptly.

12. Access, Parking and Delays

12.1 The Client is responsible for ensuring that lawful and suitable parking is available for the Vehicle at collection and delivery addresses. Any parking penalties, clamping or towing fees incurred as a result of incorrect information or instructions from the Client shall be charged to the Client.

12.2 If access to the premises is restricted or unsafe, or if the Vehicle cannot be parked within a reasonable distance, the Company may charge extra for additional labour, time or equipment required to complete the Services, or may decline to proceed if it is unsafe to do so.

12.3 The Company will not be liable for delays caused by traffic, road works, accidents, weather or other circumstances beyond its control. Where such delays occur, the Client remains liable for charges based on the actual time spent.

13. Health and Safety

13.1 The Company reserves the right to refuse to carry out any task that, in its reasonable opinion, would put its personnel, the Client, or third parties at risk of injury or would risk damage to property beyond what is reasonable for the Services.

13.2 The Client must not require personnel to lift or move items that are excessively heavy, unsafe, or which cannot be moved without specialised equipment not available on the day.

14. Subcontracting

14.1 The Company may subcontract all or part of the Services to trusted third parties. Where subcontractors are used, the Company will remain responsible for the performance of the Services to the Client, subject to these Terms and Conditions.

15. Personal Data

15.1 The Company may collect and process personal data relating to the Client for the purposes of managing Bookings, providing the Services, handling payments, and complying with legal obligations.

15.2 The Company will take reasonable steps to keep personal data secure and will not sell or share it with third parties except where required to deliver the Services, process payments, or comply with law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

17.4 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Client’s Booking will apply to that Booking.

By making a Booking with Man with Van Brompton, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.