Man with Van Brompton Privacy Policy

This Privacy Policy explains how Man with Van Brompton collects, uses, shares, and protects personal data relating to its customers and prospective customers in the Brompton area. It is designed to comply with the UK General Data Protection Regulation and any applicable data protection legislation. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Man with Van Brompton in the Brompton area who contact us, request a quote, book a service, or otherwise interact with us in connection with our man and van, removals, and related services.

Data Controller

For the purposes of applicable data protection laws, Man with Van Brompton is the data controller of the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed in connection with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. This may include:

Identity and contact details, such as your name, title, address, and any preferred contact details you choose to share with us when you request a quote or make a booking.

Service and booking details, such as property addresses for collection and delivery, dates and times of moves, access information, descriptions of items to be moved, special instructions, and related logistical information.

Billing and payment information, such as partial payment details or transaction references necessary to process and confirm payments. We do not store full card details where payment is processed securely by a third-party payment provider.

Communications data, including the content of enquiries, quotes, complaints, feedback, and any other communications you send to us by any method.

Technical and usage data, which may include information about how you access or use any online tools or forms we provide, such as basic device and browsing data collected through typical website technologies where these are in use.

Any other information you voluntarily provide that is relevant to organising and completing your move or related services.

How We Collect Your Personal Data

We may collect personal data directly from you when you contact us, request a quote, confirm a booking, or communicate with us regarding our services. This may occur by phone, in person, through online forms, or in writing.

We may also receive personal data from third parties where this is necessary for providing our services, for example where a landlord, letting agent, or third party books our services on your behalf and provides us with relevant contact and service details.

Lawful Bases for Processing

We process personal data only where we have a lawful basis under applicable data protection laws. These bases may include:

Performance of a contract. We process personal data to provide you with quotes, confirmations, and the agreed man and van or removals services, including handling payments and communicating about your booking.

Legitimate interests. We may process personal data for our legitimate business interests, provided these interests are not overridden by your rights and interests. These interests may include managing and improving our services, handling enquiries, preventing fraud, and maintaining business records.

Legal obligations. We may process your data where necessary to comply with legal obligations, such as record-keeping, tax, and accounting requirements or responding to lawful requests from public authorities.

Consent. In limited cases, we may rely on your consent, for example where you ask us to retain your details for future bookings beyond our usual retention period. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, manage bookings, and deliver our man and van and removals services in the Brompton area.

To communicate with you about your enquiries, bookings, service updates, changes, and any issues that may arise.

To process payments, manage invoices, and maintain accurate financial records.

To handle complaints, resolve disputes, and respond to questions or feedback.

To maintain the safety and security of our staff, customers, and property, for example by keeping appropriate records of locations served and services provided.

To improve our services, operations, and customer experience, including by reviewing feedback and usage patterns where relevant.

To comply with legal and regulatory obligations and cooperate with law enforcement or regulatory authorities where required.

Data Sharing and Processors

We may share your personal data with trusted third parties where this is necessary for providing our services or fulfilling our legal obligations. These third parties may act as data processors on our behalf or as independent controllers, depending on their role.

Data processors may include:

Payment service providers that process transactions and secure payments for our services.

IT and hosting providers that support our systems, communication tools, and data storage.

Administrative and professional service providers, such as accountants, where they require limited access to data for legitimate business purposes.

Where we use data processors, we ensure that they are subject to appropriate contractual and security obligations, including obligations to process personal data only in accordance with our instructions and applicable law.

We may also share data with public authorities, regulators, or law enforcement where required by law or to protect our rights, property, or safety or that of our customers and staff.

We do not sell your personal data.

International Transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the provision of services, maintaining records, and meeting legal, accounting, or reporting requirements.

In general, we will keep core booking and transaction records for a period that aligns with applicable limitation periods and statutory retention requirements. Communications and enquiry records may be kept for a shorter period, unless they form part of our core service or business records.

When personal data is no longer required for these purposes, we will delete it or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include restricting access to personal data to personnel and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These may include:

The right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, along with certain information about how it is processed.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason for us to continue processing it.

The right to restrict processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request for rectification.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible.

The right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for certain forms of direct marketing or profiling, if applicable.

The right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

Exercising Your Rights

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the usual communication channels you use with Man with Van Brompton. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the time limits set by law.

Right to Complain

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed or that your personal data has not been processed in accordance with applicable law. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.