Terms and Conditions for Man With Van Brompton

These terms and conditions set out the basis on which Man With Van Brompton provides moving, transport, delivery, and related removal services to customers in the United Kingdom. By making a booking, confirming a quotation, or accepting the service on the day, the customer agrees to be bound by these terms. Please read them carefully before arranging any van man Brompton service, whether for a home move, office relocation, furniture transport, or another item delivery.

These terms apply to all quotations, bookings, and services supplied by the company unless otherwise agreed in writing. They are intended to be fair, clear, and practical for both parties. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer who makes the booking or receives the service. If any part of these terms is found to be unenforceable, the remainder shall continue to apply in full.

We reserve the right to update or amend these terms from time to time to reflect changes in law, operational requirements, or service standards. The version in force at the time of booking will apply to that booking unless a change is required by law. Nothing in these terms affects your statutory rights under UK consumer law. These terms are intended to complement, not replace, mandatory legal protections that apply to consumers and business customers alike.

Booking Process

Bookings may be made by agreement through the accepted channels provided at the time of enquiry. A booking is only confirmed once we have accepted the job details, the date and time, the pickup and delivery addresses, and any relevant access information. The customer must provide accurate and complete information, including the type and quantity of goods, floor levels, parking restrictions, lift access, and any fragile or heavy items. A quote for Man With Van Brompton is based on the information supplied, so incomplete or inaccurate details may affect the price, timing, vehicle size, or staffing required.

Where a quotation is issued, it may be based on an estimated duration, a fixed price, or a combination of both. Any quotation remains valid only for the period stated in it, or if no period is stated, for a reasonable time. We may refuse or decline any booking at our discretion, including where the job involves unsafe access, unlawful goods, unpaid previous invoices, unreasonable risk, or insufficient information. A booking may also be conditional on a deposit, proof of identity, or confirmation of access arrangements.

Payments and Charges

Payment terms will be set out at the time of booking or on the invoice. Unless otherwise agreed, payment is due immediately upon completion of the service on the day of the move or delivery. We may require a deposit in advance to secure the booking, particularly for larger jobs, same-day services, or periods of high demand. Deposits are usually non-refundable except where we cancel the job or otherwise agree in writing. If a deposit is applied to the final invoice, this will be clearly stated in the quotation.

Charges for man with van services may include labour time, vehicle use, fuel, congestion or parking charges, tolls, waiting time, and any additional services requested on the day. If the job takes longer than estimated because of delays outside our control, extra items, difficult access, traffic disruption, or customer-requested changes, we may apply additional charges at the rate previously agreed or, if no rate has been agreed, at a reasonable rate reflecting the extra work involved. All prices are normally quoted exclusive of VAT unless stated otherwise.

Late payment may result in administration charges, interest, or recovery costs to the extent permitted by law. If a payment is declined or reversed, we may suspend further services until the outstanding amount is settled. The customer is responsible for ensuring that funds are available and that the payment method provided is valid. Any discount, promotional rate, or special offer applies only under the conditions stated and may be withdrawn if the customer materially changes the booking.

Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by notifying us as soon as possible. Because vehicle allocation and staffing are arranged in advance, short-notice cancellations may incur a fee. Unless a different cancellation policy has been agreed in writing, the following general approach applies: cancellations made well in advance may incur no charge, while cancellations made shortly before the booked time may attract a partial charge to cover reserved time, staff costs, and lost business opportunities. If we have already begun travel to the collection point or started work, a proportionate charge may apply even if the job is not completed.

If you are not present at the agreed time and location, or if access is not possible because keys, permits, parking details, or entry permissions have not been arranged, this may be treated as a customer cancellation or no-show. We will try to wait a reasonable period, but any delay may be charged. If you wish to reschedule, we will do our best to offer a new slot, subject to availability. However, we are not obliged to provide an alternative date if the original booking has been cancelled late or if resources have already been committed elsewhere.

Customer Responsibilities

You must ensure that all goods are properly packed, labelled, and ready for transit unless packing has been expressly included in the service. Fragile, valuable, or sentimental items should be packed with suitable protection. You are responsible for declaring any item that is unusually heavy, sharp, hazardous, leaking, or difficult to handle. You must also ensure that the property and destination are accessible and that any required permissions for parking, loading, or building entry have been arranged in advance. If the move involves a lift, narrow staircase, controlled entry, or waiting restrictions, please tell us beforehand so that we can plan appropriately.

We may decline to move items that are unsafe, illegal, inadequately packed, or likely to cause damage to property, the vehicle, or people. The customer must not ask us to carry prohibited goods or items that breach transport, safety, or waste laws. It is your responsibility to be present, or to appoint a competent representative, to give instructions and accept delivery. You should inspect your goods before and after the service where reasonably possible, and notify us promptly of any concerns.

Liability and Damage

We will take reasonable care when handling, loading, transporting, and unloading your goods. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for pre-existing damage, wear and tear, or items that were inadequately packed by the customer. We are also not liable for delays caused by traffic, road closures, weather, incidents beyond our control, or instructions given by the customer that result in extra time or risk.

To the maximum extent permitted by law, we will not be liable for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity, or emotional distress arising from delay, cancellation, or damage to goods. Where liability is accepted, any compensation may be limited to the fair repair cost, replacement value, or other reasonable amount, subject to the circumstances and evidence provided. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Claims for damage, shortage, or loss should be reported as soon as reasonably practicable and, where possible, before the vehicle leaves the delivery point. Supporting evidence such as photographs, delivery notes, or item lists may be requested. Failure to notify us promptly may affect our ability to investigate the matter fairly. Any item of exceptional value should be declared in advance, and additional protection or insurance arrangements may be required.

Insurance

We maintain insurance appropriate to the nature of the services we provide, which may include motor, public liability, and employer’s liability cover where applicable. However, insurance does not make us responsible for every risk connected with a move. Customers are encouraged to arrange their own contents insurance if they require protection for high-value or fragile items. Certain goods may be excluded from standard cover, including cash, jewellery, important documents, antiques, artwork, plants, perishable items, and items packed by the customer unless otherwise agreed.

If you request the transport of unusually valuable goods, you should tell us in advance so that we can confirm whether the item can be carried and whether any extra precautions are needed. Any insurance claim will depend on the circumstances of the incident, the accuracy of information given at the time of booking, and compliance with these terms. We may refuse to carry goods where suitable cover is not available or where the risk is disproportionate.

Waste Regulations and Environmental Compliance

Where our service includes removal, disposal, clearance, or loading of unwanted items, the customer must ensure that all waste is described accurately and lawfully. Under UK waste regulations, waste must be transferred only to authorised facilities or persons. We will not knowingly remove waste in a way that breaches environmental law. You must not ask us to dispose of hazardous waste, clinical waste, asbestos, chemicals, batteries, paint, gas cylinders, oils, or any item that requires specialist licensing unless we have expressly agreed and are legally permitted to do so.

If any items are being taken for disposal rather than re-use, you agree to provide full and honest details so that we can comply with applicable waste carrier obligations. Where required, waste transfer documentation may be issued or retained in accordance with law. The customer remains responsible for ensuring that anything described as waste has been properly separated from items to be kept, and that no prohibited materials are mixed in with general refuse. We may refuse collection of suspicious, misdescribed, or unsafe items.

Where a property clearance or disposal element is included, the customer confirms that they have the authority to instruct us to remove the items and that no third party has retained ownership, rights, or claims over them. We are not responsible for the accidental removal of items that were not clearly identified by the customer. Any attempt to present illegal dumping, fly-tipping, or unlawful disposal as part of a booking will result in immediate refusal and may be reported to the relevant authorities.

Delays, Access Issues, and Force Majeure

We will use reasonable efforts to attend on time, but all timings are approximate unless expressly agreed as fixed. Delays may occur because of traffic, weather, road restrictions, mechanical issues, staff absence, or access problems at either location. If a delay occurs, we will seek to update you where practicable. We are not liable for delay caused by events outside our reasonable control, including fire, flood, accident, extreme weather, strikes, public disorder, government action, or utility failure.

If a force majeure event prevents us from performing the service, we may suspend, rearrange, or cancel the booking without liability for consequential loss. Where possible, any prepaid sums for unperformed services will be refunded or credited, less any non-recoverable costs reasonably incurred before the interruption. These terms do not require us to take steps that would be unsafe, unlawful, or commercially unreasonable in the circumstances.

Termination and Refusal of Service

We may refuse, suspend, or terminate the service immediately if you breach these terms, provide false information, fail to pay, behave abusively, request unlawful activity, or create a health and safety risk. We may also end the service if the goods differ materially from those described, the access conditions are unsafe, or the job cannot reasonably be completed without exposing people or property to unacceptable risk. If termination occurs because of your breach, you remain liable for all work completed and any costs already incurred.

Our decision to continue working in any particular circumstance does not waive our right to enforce these terms later. If we choose to make an exception or agree to an alteration for one booking, that does not mean the same concession will apply to future bookings. Any waiver must be in writing and should not be assumed from informal discussions or operational flexibility on the day.

Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident elsewhere in the UK, any mandatory consumer rights that apply in your jurisdiction will still be respected to the extent required by law. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or in connection with these terms, except where consumer law provides otherwise.

By booking a service with Man With Van Brompton, you confirm that you have read, understood, and accepted these terms and conditions. If you are booking on behalf of another person or business, you warrant that you have authority to do so and that the person or business will be bound by these terms. These terms form the entire agreement between the parties in relation to the service, unless expressly varied in writing by an authorised representative.